A. Operation
- Email enquiry
- Face to face consultation
Face-to-face consultations are operated by a reservation system.
B. Ordering instruction
- Original Furniture
Hanju's regular products can be ordered by e-mail, or through the official website payment.
If you wish to change the size or details, please contact us before ordering.
- Order Made Furniture
For orders made to order other than regular products, consultation must be done first by e-mail, or factory visit.
We provide a 3D design draft with a quotation according to your requirements, taking into account the shape, size, and material of the product.
- Bank detail
Name: HANJU
BSB: 082-451
ACC: 84-378-1650
C. Production
- Production system
All furniture starts processing after the order is placed. You can see the process of how furniture is made in the workshop.
-Production Period
It takes an average of 2-4 weeks for a product to be manufactured. The exact schedule will be notified when ordering.
- Finish Application
All furniture is finished with WHITTLE WAXES natural oil made in Germany for the natural texture of the wood.
D. A/S and Warranty
- Warranty
All regular products come with a one-year warranty. During the warranty period, defects in the product due to technical defects will be repaired or replaced free of charge.
- We will be happy to assist you even for damage caused by technical defects.
In addition to the usual hardwood furniture maintenance methods, send us a picture with a description of a problem that is more complex to solve and we'll find a solution.
- Repairs other than technical defects or service charges beyond the warranty period will apply.
Furniture made from natural materials is a practice of sustainability, from purchase to maintenance.
E. Cancellation
All furniture in Hanju Studio is manufactured in a production method after pre-order.
Therefore, cancellation of an order after production begins will incur a penalty. (30% of the quoted amount)